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FAQ's

Get answers to the most frequently asked questions about solar energy and the purchasing/fullfillment processes at Colorado Solar Energy.

Ordering

Does CSE accept phone, fax, email, or snail mail orders?

Of course! Add items to your order form normally and print it out. You can fax this to us at 630-513-8104 and we'll confirm your order either by e-mail or telephone.
You can call us at 630-797-3000 and speak with one of our System Engineers, who can help you determine what system or components will be right for you. Please take a look at our informative pages in the Learning Center section before calling--those will help you be acquainted with what we sell so you'll be ready to discuss your system with a Systems Engineer.

How long will my order take to process and ship?

Orders are usually processed within 24 hours during our business work week. (Monday-Friday) Rush orders are processed first. Most items will ship within 72 hours and if the availability is over 1 week you will be contacted by our customer care department.

Items shipping ground will normally take 5-7 business days. Over-sized & heavy items such as large solar panels and appliances must be shipped via freight service.

How do I know if my order is in stock?

If any of the items in your order are not in stock our Customer Care department will notify you by telephone or email. In most cases, these items are on order from the manufacturers. When we receive the product, we notify you via e-mail and ship it to you promptly. Backordered products usually come into stock within 1 to 4 weeks but can occasionally take longer. If your order is not ready to ship within 1 week we will send an update via e-mail.

Can I change or cancel an order I've already placed?

Orders are processed quickly so it's important to get in touch with our customer care department as soon as possible.

Cancellation Policy

Any paid and processed Order cancelled prior to shipment is subject to a 5% cancellation fee. If order has shipped the Merchandise Return Policy applies.

Does CSE accept orders outside of the United States?

All international orders are first reviewed to ensure that the proper shipping charges have been calculated. You will receive an email of your order to approve the shipping charges. After your approval we will request payment via PayPal, wire transfer or certified check. Just leave a note on the order to which method of payment you prefer. (Our online system will only accept PayPal as an option, however the note you leave and correspondence during processing will ensure payment by your preferred method)

How do I check the status of my order?

Feel free to contact our Customer Care at any time for status inquiries at 630-797-3000.

Returns & Warranties

What is the return policy for CSE?

Merchandise Return Policy - No returns will be accepted without prior authorization. Any product that is returned must be brand new, in excellent condition and packaged in the original manufacturer's carton with all corresponding hardware and documentation. Returns must be shipped with prepaid freight and insured via the carrier of you choice to arrive back at CSE within 30 days of delivery.

Shipping charges will not be refunded, unless, an error was made by CSE in shipping.

All returns are subject to a 15% restocking fee.

Because of the customization involved, trackers and mounts are non-returnable.

Returns for refurbished equipment will not be accepted and should be processed through the manufacturer directly. Most refurbished equipment carries a manufacturer's warranty.

No returns will be accepted on installed items.
No returns will be accepted beyond 30 days of original delivery.

The value and cost of replacing any items missing (e.g. parts, manuals, etc.) will be deducted from the refund. Returns must be shipped with prepaid freight and insured via the carrier of your choice to arrive back at CSE within 30 days of delivery. If you have any questions regarding our return policy, please email Customer Service at: This email address is being protected from spambots. You need JavaScript enabled to view it..

What is the warranty policy for CSE?

All of CSE's products are covered by the original manufacturer's warranty. If you need help getting in touch with the manufacturer or aren't sure what your warranty limitations are, you can read our returns information. If that doesn't answer your questions, please contact our customer service department.

Warranty Policy - Please contact the manufacturer's customer service number to obtain warranty repair service. Check the manual or instructions that accompanied your product for updated information. Most manufacturers' require the following information:

  • Serial number of the item
  • Purchase date
  • Warning, Error or Panel Fault Message
  • Description of the problem

The manufacturer will provide troubleshooting and/or warranty service for your product.

I received a damaged item, what do I do?

Although most shipments are received in perfect condition, please carefully inspect all packages for damage. If damage is visible, reject the shipment, be sure the driver notates the damage and contact CSE within 24 hours. Please call Customer Care at 630-797-3000 or write This email address is being protected from spambots. You need JavaScript enabled to view it. to initiate a claim. We will file a damage claim with the shipper and ship a replacement as soon as possible. You will not be charged any additional shipping or handling fees for replacement shipments.

All of CSE's products are covered by the original manufacturer's warranty. If you need help getting in touch with the manufacturer or aren't sure what your warranty limitations are, you can read our returns information. If that doesn't answer your questions, please contact our customer service department.

How does CSE credit me for a return?

For Credit Card Orders - Your credit card will be credited the amount of the purchase, less shipping charges and restocking fees, within 3 days of receipt of the returned merchandise.

For Orders Paid by Check - A refund check will be sent to the billing address for the amount of the purchase, less shipping charges and restocking fees, within 1-2 weeks of receipt of the returned merchandise.

The value and cost of replacing any items missing (e.g. parts, manuals, etc.) will be deducted from the refund. Returns must be shipped with prepaid freight and insured via the carrier of you choice to arrive back at CSE within 30 days of delivery. If you have any questions regarding our return policy, please email Customer Service at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Shipping & Delivery

Where is my shipment?

For questions about your shipments, estimated delivery times, tracking information, and order confirmation, please email Customer Care at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 719.395.0191 to discuss the status of your shipment!

How long does it take to ship my order?

Orders are usually processed within 24 hours during our business work week. (Monday-Friday) Rush orders are processed first. Most items will ship within 72 hours and if the availability is over 1 week you will be contacted by our customer care department.

Items shipping ground will normally take 5-7 business days. Over-sized & heavy items such as large solar panels and appliances must be shipped via freight service.

Why do some shipments have to go freight?

Because of the dimensions of some products, such as large solar panels, or the weight, some items can only be delivered by freight.

My shipment is missing an item or is incomplete, what do I do?

Please notify CSE immediately at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 630-797-3000. You will not be charged any additional shipping or handling fees for replacement shipments.

Payment

What are my payment options?

Currently all US & Canadian customers can pay by VISA, Master card, Discover, money order or check. In the cases of money order and check, the order will be processed and shipped after the receipt and clearance of the money order or check. If you want to pay by check, we ask that you get a Cashier's Check to avoid clearance issues with your bank.

All international orders are first reviewed to ensure that the proper shipping charges have been calculated. You will receive an email of your order to approve the shipping charges. After your approval we will request payment via PayPal, wire transfer or certified check.

Does CSE offer financing?

Yes we do! Visit our FINANCING page for more information.

Solar FAQ's

How can I find out the average sunlight hours I get where I live?

Your average sunlight hours are fairly consistent based on where you live. For you convenience we have a solar map of the United States, you can also estimate what size solar system you will need here.

What sort of Federal Incentives am I eligible for?

Based on the type and size of your system, you may be eligible for special Federal energy rebates, which can help buy and improve your solar energy system. Federal rebates and incentives, unlike the state incentives, are the same all across the country and are dependent are your particular system. For a list of qualifications and exemptions, go here.

Am I eligible for state rebates?

Most states offer incentives for buying and implementing solar power systems. The rebates vary from state-to-state. For more information about the rebates and incentives offered in your home state, check out this helpful guide to state rebates.

Which type of system is right for me?

The type of system you might want for your home or business depends on a number of variables, including geographic location, the amount of energy you need to produce, and the size of the investment you plan on making. For a better understanding of both off-grid and grid-tie systems, check out the applicable guides.

What sort of back-ups work best for an off-grid system?

There are several kinds of back-ups, each of which works fairly well. Gasoline generators are fairly cost-effective, but tend to be loud and give off fumes. Wind generators work when there is no sun, but are like-wise constrained by the weather. For a more detailed comparison of back-ups, visit the battery basics page.

Should I consider a hybrid system over a conventional solar grid-tie system?

Hybrid systems can be more inexpensive than solar grid-tie systems. These systems, however, may not be efficient where you live. Wind systems require certain climate conditions, and wind generators tend to have many movable parts, which only increases the need for maintenance.

Wind FAQ's

Is a wind system right for me?

Wind systems are good solutions for homes and businesses with enough space to use them. Small-lot homes (e.g. suburban and urban homes) generally can't fit wind towers comfortably, and will therefore not produce the sort of energy to make wind cost-efficient.

How much wind do I need to make a wind system worthwhile?

According to the American Wind Energy Association, wind turbines require at least a 10 mph average wind speed. If winds in your area aren't consistently that high or aren't consistent, wind turbines won't make a good grid-tie solution. Storing wind energy in batteries might still prove effective; hybrid grid-tie systems are rising in popularity, and wind back-ups for off-grid systems are increasingly popular.

How effective a back-up is wind?

Wind power makes a very effective back-up for off-grid systems. Innovations in wind turbine technology have made towers very effective. Despite having moving parts (which are generally prone to failure), wind products such as the Air-X Land 24 Volt Wind Turbine Kit have many failsafe's to keep them from malfunctioning in normally dangerous or inclimate weather, such as dangerously high wind speeds. This protects the investment and ensures your electrical system will work more effectively and with fewer problems.